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Refund policy

At Freshsipsupply, we want every customer to feel confident when shopping with us. If you need to return a product, we offer a 30-day return period starting from the date your order is delivered.

This Refund Policy applies to orders delivered within the United States.

To initiate a return, please contact our support team at support@freshsipsupply.com. We will review your request and provide step-by-step return instructions.

Return Eligibility

To qualify for a return:

  • The item must be unused and in its original condition

  • The product must be returned with all original components and packaging

  • The item must not show signs of damage caused by misuse

If a manufacturer seal is present, it must remain intact unless the return is related to a defect.

Return Shipping

Return shipping is free for eligible returns within the 30-day return period. Freshsipsupply does not charge restocking fees.

Return Process

  1. Contact support within 30 days of delivery

  2. Receive return authorization and instructions. A prepaid return shipping label will be provided electronically after return approval.

  3. Repack the item securely

  4. Use the prepaid return label provided

  5. Ship the item

Non-Returnable Items

Certain items may not be eligible for return if they have been used, damaged after delivery, or are missing original components. This does not apply to defective or incorrect items.

Refund Processing

Refunds apply only to items returned within the 30-day return window.

Refunds are issued after the returned item is received and inspected.

Refunds are processed within 7 business days after the returned item is received and verified to meet the return conditions.

Depending on your financial institution, it may take additional time for funds to appear.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us as soon as possible after delivery. We recommend contacting us within 48 hours for faster assistance.

In such cases, return shipping costs will be covered by Freshsipsupply.

If a product is confirmed defective or incorrect, customers will receive either a replacement or a full refund, including any original shipping costs paid.

Lost Packages

If your order does not arrive within two days after the expected delivery date, please contact us.

We will open an investigation with the shipping carrier.
If the carrier confirms the package as lost, you may choose either a replacement or a full refund. 

If tracking confirms successful delivery, the standard return policy applies.

Order Cancellations

Orders may be canceled before shipment confirmation.
Once shipped, the standard return policy applies.

Policy Updates

Freshsipsupply reserves the right to update this Refund Policy at any time. Any updates will be reflected on this page.

Contact Information

Store Name: Freshsipsupply
Company Name: SwiftPoint Admin Partners LLC
Address: 3630 Sinton Rd, Colorado Springs, CO 80907, United States
Email: support@freshsipsupply.com
Phone: +1 (336) 951-3894
Support Hours: 10 AM – 7 PM EST, Monday to Sunday