Shipping policy

Thank you for shopping with Freshsipsupply. This Shipping Policy explains how orders are processed, shipped, and delivered when you place an order on Freshsipsupply.com.

All orders are shipped from our warehouse located in the United States. We do not ship products internationally at this time.

Free Standard Shipping

Freshsipsupply offers free standard shipping on all orders within the United States, with no minimum purchase required.

Free shipping applies to standard delivery services only. Delivery timelines described below remain applicable. We currently offer standard shipping only. There are no additional shipping fees or hidden charges.

Shipping is available to all U.S. states, including Alaska and Hawaii. Deliveries to U.S. territories and APO/FPO/DPO addresses may require additional transit time.

Order Processing Time

Orders are typically prepared and transferred to the shipping carrier within 1–2 business days for orders placed before 12:00 PM Eastern Time.

Orders placed after this cutoff, on weekends, or on public holidays may be processed on the next business day.

Business days are Monday through Friday, excluding U.S. federal holidays.

Total estimated delivery time is 4–7 business days, including processing and transit time.

Estimated Delivery Time

Most orders are delivered within an estimated 3–5 business days after shipment, depending on the destination.

Delivery times are estimates based on standard carrier operations and may vary due to weather conditions, carrier delays, or other external factors.

Deliveries are made to the shipping address provided at checkout.

Shipping timelines displayed at checkout are consistent with this Shipping Policy.

Shipping Carriers

Orders are shipped primarily via USPS or other reputable U.S. shipping carriers, depending on destination and availability. Carrier selection may vary depending on destination and operational availability.

Once an order has been transferred to the shipping carrier, responsibility for delivery lies with the carrier. However, we will assist customers in resolving verified shipping issues.

Shipping Confirmation & Tracking

Once your order has shipped, you will receive a confirmation email that includes tracking information.

Tracking details typically become active within 24 hours after dispatch.

Order Changes and Cancellations

Orders may be modified or canceled prior to shipment.
Once an order has shipped, changes or cancellations are no longer possible.

Missing or Delayed Packages

If your tracking status shows “Delivered” but you have not received your package:

Please check with household members or neighbors.
Contact the carrier directly to initiate a delivery investigation.
If the issue remains unresolved, contact us at support@Freshsipsupply.com.

We will assist in working with the carrier to resolve confirmed delivery issues.

Address Accuracy

Customers are responsible for providing an accurate and complete shipping address at checkout. Freshsipsupply is not responsible for delays or non-delivery caused by incorrect address information provided by the customer.

Damaged Items During Shipping

If your order arrives damaged:

Take clear photos of the packaging and the affected item.
Contact support@freshsipsupply.com within 48 hours of delivery.
Retain all packaging materials until further instructions are provided.

Contact Information

Store Name: Freshsipsupply
Company Name: SwiftPoint Admin Partners LLC
Address: 3630 Sinton Rd, Colorado Springs, CO 80907, United States
Email: support@freshsipsupply.com
Phone: +1 (336) 951-3894
Support Hours: 10 AM – 7 PM EST, Monday to Sunday